Keyword Category Manager
Manage keyword categories used to classify reviews for auto-replies.
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Category deleted successfully.
Bulk Upload (CSV)
Required: category_label. Optional: category_key, keywords, status (1 active / 0 inactive). Existing rows update by category_key.
| ID | Label | Keywords | Status | Actions |
|---|---|---|---|---|
| 21 | Billing & Payment Related | billing mistake, bill wrong, wrong bill, bill mismatch, invoice issue, invoice missing, receipt not given, billing error, overcharged, extra charge, hidden charges, GST mismatch, double charge, payment failed, payment not processed, refund stuck, refund not received, refund pending, card not accepted, UPI not accepted, payment delay, checkout issue, wrong tax applied, charged twice | ● Active |
|
CSV Format Guide
Recommended headers: category_key, category_label, keywords, status. If category_key is missing, it will be generated from the label.
| category_key | category_label | keywords | status |
|---|---|---|---|
| only_rating | Only Rating | (blank allowed) | 1 |
| pricing_related | Pricing Related | price,pricing,costly | 1 |