Review Management Panel
Dashboard Import Stores Import Templates View Reviews Keyword Manager

Keyword Category Manager

Manage keyword categories used to classify reviews for auto-replies.

✅
Category deleted successfully.
Bulk Upload (CSV)
Required: category_label. Optional: category_key, keywords, status (1 active / 0 inactive). Existing rows update by category_key.
⬇ Sample CSV
ID Label Keywords Status Actions
14 Only Rating ● Active
🗑 Delete
15 People Behaviour rude, behaviour, behavior, misbehaviour, misbehavior, bad behaviour, bad behavior, attitude issue, arrogant, arrogant staff, aggressive, shouting, yelling, insulted, insulting, disrespectful, disrespect, impolite, unprofessional behaviour, unprofessional conduct, rude receptionist, rude manager, rude owner, rude staff, unfriendly, not friendly, non cooperative, non-cooperative, unhelpful, not helpful, argumentative, fights, argument, arrogance, bad response, negative attitude, egoistic, ego problem, harsh tone, bad communication, talking rudely, staff misbehaved, irresponsible behaviour, bad experience, good experience ● Active
🗑 Delete
16 People Knowledge lack of knowledge, no knowledge, untrained staff, inexperienced staff, not trained, clueless, no guidance, poor explanation, didn't explain properly, misguiding, misguided, misleading, wrong information given, lack of product understanding, confusion, confused staff, no expertise, poor support knowledge, incomplete information, couldn't answer, asked others for everything, basic knowledge missing, doesn't know product features, unable to guide, wrong guidance, knowledge ● Active
🗑 Delete
17 Product Feedback product quality issue, bad product, poor product, average product, not working, malfunction, defect, defective, damaged, damage, low performance, performance issue, heating issue, broken, faulty, problem in product, product issue, dissatisfaction, not satisfied with product, not as described, missing features, not worth it, disappointing product, bad build quality, poor durability, unreliable product ● Active
🗑 Delete
18 Product Genuity fake, duplicate, copy piece, replica, counterfeit, first copy, not original, not genuine, genuineness issue, authenticity issue, non-authentic, original doubt, seal broken, seal open, unsealed, tampered packaging, unauthorized product, grey market product, not official, product looks fake, suspicious product, mismatched serial number, product ● Active
🗑 Delete
19 Lack of Variety less variety, low variety, limited options, few choices, no options, not enough models, not enough designs, shortage of models, shortage of brands, no colors available, limited color options, very few stock, out of stock, stock issue, only few variants, not many choices, not much range, limited inventory ● Active
🗑 Delete
20 Pricing Related expensive, high price, overpriced, rate too high, costly compared to market, cheaper outside, cheaper online, costly product, unreasonable price, price difference, pricing issue, extra cost, overpriced item, hidden cost, hidden charges, not value for money, not worth the price, overpriced accessories, price mismatch, costlier than expected, inflated price, price ● Active
🗑 Delete
21 Billing & Payment Related billing mistake, bill wrong, wrong bill, bill mismatch, invoice issue, invoice missing, receipt not given, billing error, overcharged, extra charge, hidden charges, GST mismatch, double charge, payment failed, payment not processed, refund stuck, refund not received, refund pending, card not accepted, UPI not accepted, payment delay, checkout issue, wrong tax applied, charged twice ● Active
🗑 Delete
24 Location Related far away, difficult to reach, remote area, hard to find, not visible, confusing location, wrong map location, wrong Google location, parking issue, no parking space, narrow road, traffic area, hard to locate, address not clear, wrong address mentioned, hidden location, inside lanes, unreachable, far from city, connectivity issue ● Active
🗑 Delete
25 Data / Info Accuracy Related wrong information, incorrect detail, misleading information, mismatch details, wrong store timings, wrong phone number, outdated info, outdated details, website info incorrect, Google info wrong, mismatch price online vs store, false data, error in details, inaccurate information, not updated online, incorrect product description ● Active
🗑 Delete
26 Service Related bad service, poor service, no service, delayed service, slow service, irresponsible service, careless service, incomplete service, promised but not delivered, follow-up missing, no follow-up, no response, unresponsive, not answering calls, after sales issue, warranty not supported, no proper installation, service negligence, lack of support, poor customer handling, delay in delivery, delay in installation, service ● Active
🗑 Delete